Refund policy

At Mollys Bloom, we want you to feel as beautiful as a flower in our pieces! If your purchase isn’t quite the perfect fit, we are here to guide you through our simple return process.

1. Return Requirements

To ensure a smooth refund, all returned items must meet our "Pristine Bloom" standards:

• ✨ Pristine Condition: Items must be unworn, unwashed, and completely free from any scents (including perfume, deodorant, smoke, or detergent).

• 💄 Appearance: Items must be free of any marks, such as makeup, fake tan, or stains.

• 📦 Packaging: Items must be returned in their original packaging with all original tags still attached.

• 👠 Footwear: Must be returned with the original shoebox in its original condition. Please do not apply shipping labels directly to the shoebox.

• 👜 Handbags & Accessories: Items must include all original components, such as dust bags and inner packaging.

2. Non-Returnable Items (Final Sale)

For hygiene and clearance reasons, the following items are strictly non-returnable:

• 🏷️ Sale Merchandise: Any products marked as "FINAL SALE," items with a "was" price, or items purchased from our dedicated Sale section.

• 🧼 Hygiene-Sensitive Products: Intimates, stockings, hair accessories, hats, earrings, personal massagers, and cosmetic/beauty products (including self-tanners).

3. Processing & Refunds

• ⏳ Handling Time: Once your return arrives at our facility, please allow up to 14 business days for our team to inspect and process it.

• 💰 Refund Arrival: After processing, your refund will typically appear in your account within 1–5 business days, depending on your bank’s policies.

• 🚚 Shipping Costs: Please note that original shipping fees are non-refundable.

4. Need a Hand?

If you have any questions or need assistance with your return, our support team is ready to help you bloom!

• 📧 Email: info@mollysbloom.com

• 🕒 Support Hours: Monday–Friday, 9 AM – 5 PM

Thank you for being a part of the Mollys Bloom community! 🌸